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Return Policy

Digital Distribution Group llc is committed to providing high-quality personalized products to our valued customers. Due to the unique and customized nature of our products, we regret to inform you that general returns and exchanges are not accepted, except in cases where the product has arrived damaged.

Damaged Items
If you receive a damaged item, please contact our customer service within 14 days of receiving your order. To facilitate the return process, please provide clear photographs of the damaged product along with your order details. Our team will assess the situation and guide you through the necessary steps for a replacement or refund.

Conditions for Return
To be eligible for a return due to damage, the following conditions must be met:

  • Notification: You must contact our customer service within 14 days of receiving the damaged product.
  • Documentation: Provide clear photographs of the damaged product, including the packaging and any relevant details.
  • Original Packaging: Retain the original packaging for inspection purposes.

Please note that any requests for returns outside the specified timeframe or without the required documentation may not be considered.

Return Shipping Costs
Customers are responsible for the shipping costs associated with returning the damaged item. We advise using a trackable shipping method to ensure the safe return of the product. This allows you to provide proof of shipment and delivery to our team.

We appreciate your understanding of our policy, which is in place to maintain the integrity and uniqueness of our personalized products.

If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team at [email protected].

Thank you for choosing Digital Distribtuion Group llc.

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